Frequently Asked Questions.
š 1. Ordering
How do I place an order?
You can place your order directly on our websiteājust choose your bouquet, add any extras, select the delivery date, and check out securely. If you need help, our customer service team is happy to assist.
Can I add a custom message to my order?
Yes! At checkout, you can write a personal message that weāll include with your flower delivery on a beautifully printed cardāfree of charge.
Can I request specific flowers or colors?
If you have a flower preference or color theme, let us know in the āspecial instructionsā box at checkout. Weāll do our best to accommodate your request based on availability.
š 2. Local Delivery
Do you offer same-day flower delivery?
Yes, we offer same-day local delivery for orders placed before 2 PM (recipientās local time). Delivery dates and cutoff times will be shown during checkout.
What areas do you deliver to?
We deliver throughout the city and nearby neighborhoods. Just enter the delivery zip code at checkout to confirm availability. We use delivery drivers through Uber and DoorDash for quick delivery.
What if the recipient isnāt home?
If no one is available at the time of delivery, our driver will leave the flowers in a safe, shaded spot and notify the recipient when possible. We take every precaution to ensure a successful and beautiful delivery.
š 3. Flowers & Products
Are your flowers fresh?
Yes, we use premium, fresh-cut flowers sourced daily. Each arrangement is handcrafted by our local floral designers and delivered at peak freshness.
Will my arrangement look exactly like the picture?
We do our best to match the arrangement you selected. Occasionally, we may substitute certain blooms due to seasonal or regional availabilityābut always with equal or greater value and style.
Do you offer flowers for funerals or hospitals?
Yes, we deliver to local funeral homes, hospitals, and other facilities. Please provide full details during checkout so we can ensure a smooth delivery.
š 4. Customer Support
What if I need help with my order?
We’re here to help! Reach out to us via our Contact Us page or give us a call. Our friendly team is happy to assist with questions, delivery updates, or special requests.
Can I change or cancel my order?
If your order hasnāt gone out for delivery yet, weāll do our best to make changes or cancel it. Contact us as soon as possibleāonce the flowers are en route, changes may not be possible.
Do you deliver on Sunday?
Yes, we offer Sunday deliveries especially for funerals or events. Please note that we may deliver on Saturday if the arrangement needs to be delivered early on Sunday.